A clear digital-product policy.

General rule

All sales are final once any file from an order has been downloaded. Downloaded or used OpsForge workbooks, bundles, and guides cannot be returned, exchanged, or refunded because digital files cannot be physically returned. This does not limit a remedy that applicable law requires.

Before downloading

If you purchased the wrong product and have not downloaded or used any file, contact OpsForge immediately. OpsForge may, at its discretion, cancel the order or exchange the product after confirming that no download occurred. Once any file has been downloaded, the purchase is non-refundable.

Billing and delivery problems

Contact OpsForge promptly when:

• You were charged more than once for the same product.
• The delivered archive is missing, corrupted, or cannot be opened after reasonable troubleshooting.
• The delivered product is materially different from its listing.
• A refund or other remedy is required by applicable law.

OpsForge will correct a verified duplicate charge and may replace a file, restore access, correct delivery, or help resolve a compatibility problem. After a file has been downloaded, a technical or compatibility problem does not create a right to a refund unless applicable law requires one.

Non-refundable circumstances

• Any change of mind after a file was downloaded or used.
• Failure to review the disclosed spreadsheet compatibility and import requirements.
• Dissatisfaction with results caused by unchanged sample data, incorrect inputs, or business assumptions.
• A decision not to use the product, a lost job, or a pricing outcome.
• Requests involving redistribution, policy abuse, chargeback misuse, or a license violation.

How to request help

Email support@opsforge.llc with the purchasing email address, product name, approximate order date, and a concise description of the issue. Screenshots of an error are helpful. Never send a complete payment-card number or password.

Any refund approved before download, issued to correct a duplicate charge, or required by law is returned through the original payment method. Processing time is controlled by the payment provider and financial institution. A refund ends the product license and requires deletion of all copies.

Chargebacks

Please contact OpsForge before opening a payment dispute so we can investigate delivery or duplicate-charge problems. Download access may be suspended while a chargeback or dispute is pending.

See the Terms of Sale and Use for the complete license and product limitations.